Read Live User Guide

Retrieving Your Forgotten Password

To retrieve your forgotten password:

  1. On the Staff Member Login page, click Forgot Password?
  2. Enter your account ID and user ID.
  3. Click Next.
  4. In the box, type the answer to your security question. Answers are not case sensitive.
  5. Click Next. A new temporary password will be sent to the email address specified in your profile.
  6. In the email, copy your temporary password, and then click the link to the temporary login page.
  7. On the Reset Forgotten Password page, enter the temporary password from your email.
  8. Click Next.  You will be prompted to change your password.
  9. Update your password and click Save & Go to Login. Now you can log in with your new password.


  • Staff member passwords must be a minimum of 8 characters long and are case sensitive.
  • If you forget your user ID or the answer to your security question, contact your Read Live Account Administrator.
  • If you incorrectly guess your password too many times, your user ID will be locked as a security measure. Contact your Read Live Account Administrator to unlock your user ID.
  • If a student forgets a password, a teacher or other staff member with the necessary privileges can change it to a new password. (See Updating Student Information.)

See Also



Please let us know what questions you have so we can assist. For Technical Support, please call us or submit a software support request.

Click to refresh image