Knowledgebase :: Troubleshooting Read Live Issues :: Read Naturally, Inc.

Troubleshooting Read Live Issues

Read Live: Cannot open "Importing Student Data" document

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Read Naturally Live: Cannot open or print placement stories

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Read Naturally Live: Cannot open or print Welcome Letter or Stories from the Students page

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Read Naturally Live: Reports can include extra, blank pages

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Read Live: Some of the students in my group aren't appearing on a list. Why aren't they there? Where did they go?

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Read Naturally Live: Can't change a student's Series, Level, or Goal in the Staff Member Module because the software says the student is still logged in.

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Read Live: Some students or staff members no longer seem to appear on a list in the Staff Member Module. They were there a minute ago. Where did they go?

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Read Live: Can’t log student out when already logged in

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Read Live: Student exits to Login page after clicking Back button or swiping

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Read Naturally Live: Text box disappears when trying to type a prediction, quiz-question answer, or retell

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Read Naturally Live: Resetting stories that experience an "unexpected problem" message

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Read Live: Students hear no audio or receive "connection lost" message

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Read Naturally Live: Reports show inaccurate time spent

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