Troubleshooting Read Live Issues


Read Live: Can’t log student out when already logged in



A message says a student is already logged in, but the teacher is unable to log the student out.


The following message should be displayed, including the Log out student button:

You are already logged in. Please see your teacher.

But on some displays, the Log out student button may not be visible. This can occur if you zoom greater than 100% or have low screen resolution (e.g., on Chromebooks).


Scroll down and then click Log out student.


Please let us know what questions you have so we can assist. For Technical Support, please call us or submit a software support request.

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