Ordering Policies
Ordering and Shipping Questions
Common ordering and shipping questions are answered below. If you have a question that is not listed, call customer service at 800.788.4085 or 651.452.4085 or send an email to customerservice@readnaturally.com.
How can I place an order?
You can order our products in any of the following ways:
- By Email: Send a purchase order or order form to customerservice@readnaturally.com
- By Mail: Send a purchase order or order form to 1284 Corporate Center Drive, Suite 600, Saint Paul, MN 55121
- By Fax: Fax a purchase order or order form to 651.452.9204.
- By Phone (credit card orders only): Call 1.800.788.4085 or 651.452.4085.
- From Our Website: From the Products page, choose the product you want to order.
How can I pay for my order?
By credit card (Visa, MasterCard, or American Express), check, or wire transfer. Contact us for wire transfer specifications.
How long will it take to process my order?
Orders are typically processed within one business day of receipt. Subscriptions are updated at the time of order processing, and orders that require shipping are fulfilled the day after the order is processed. From the time of shipment, most orders will be delivered within a week. Shipments outside the U.S. will take longer. For faster delivery, contact the Read Naturally office for expedited shipping options and costs.
How much is shipping and handling?
The following table summarizes the shipping costs for most products:
| Shipping Option | Shipping & Handling Charge |
|---|---|
| United States: Standard/Ground | 10% of the order |
| United States: 3-Day | 15% of the order or minimum of $15 |
| United States: 2-Day | 20% of the order or minimum of $20 |
| Canada: Postal Service | 15% of the order |
| International Orders | Contact Read Naturally. We typically ship international orders via the Postal Service. Extra charges may be due upon delivery. |
SHIPPING FOR SOFTWARE PRODUCTS
- Read Live: There is no shipping & handling charge for Read Live orders.
- Read Naturally Software Edition: The shipping & handling charge for Read Naturally SE products is 10% up to a maximum of $100.00 per order.
How are the materials shipped?
Materials are typically shipped by UPS Ground or USPS Priority Mail, and typically leave our facility in Minnesota one day after the order is processed. Expedited shipping is available upon request for an additional cost. Contact us to arrange for expedited shipping and shipping to destinations outside the U.S.
Can I return or exchange an ME or Encore level?
Yes. A $25 restocking fee may apply. Ship the level back to our office, and be sure to specify your invoice number so we know who to credit. The address for our office is Read Naturally, 1284 Corporate Center Drive, Suite 600, Saint Paul, MN 55121
Product Warranty and Return Policies
Defective or Damaged Audio CDs or Cassettes
Read Naturally's policy for replacing cassettes and audio CDs differs depending on whether the original audio CD or cassette you received from Read Naturally is defective or whether you or a student damaged the audio CD or cassette and would like a replacement.
| Defective Audio CDs/Cassettes | If an audio CD or cassette is defective when you receive it, you can return it to Read Naturally for a replacement. Mail the defective audio CD or cassette with a return address and description of the problem to: Read Naturally, 1284 Corporate Center Drive, Suite 600, Saint Paul, MN 55121 |
|---|---|
| Damaged Audio CDs/Cassettes | If you or a student lost or damaged an audio CD or cassette, and you would like a replacement from Read Naturally, send a check or a purchase order number to Read Naturally or order it online. Be sure to specify both the level and the story numbers for each audio CD or cassette. |
Cassette or Audio CD Albums
The audio CD and cassette albums are guaranteed for one year. If they are defective within the first year of use, contact Read Naturally and we will send you a replacement. If an audio CD or cassette album is worn out after one year's use, you can purchase a new one (with or without labels) from Read Naturally.
- Order replacement audio CD albums WITH labels
- Order replacement audio CD albums WITHOUT labels
- Order replacement audio cassette albums WITH labels
- Order replacement audio cassette albums WITHOUT labels
Timers
If you receive a timer that is defective, return it to Read Naturally within one year of purchase, and we will send a replacement.
Califone Products
The Califone #3132AV cassette player/recorder, #3112AV cassette player, #2924AV mono headphones, and #2924AVPS stereo headphones have one-year warranties. If you have a problem with your Califone cassette players, headphones, or personal CD players, call Califone at 1-800-722-0500. You should have the model and serial number ready when you call.
Please let us know what questions you have so we can assist. For Technical Support, please call us or submit a software support request.