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SE v2.0: Error codes

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Code Platform/Version Cause Solution
1/0 Mac OS X: SE 2.0 stand-alone version You copied the installation file RNSAInstall_Mac-X to the desktop and are trying to install from there, which is not allowed. Start the installation from the SE
stand-alone installation CD. Double-
click the RNSAInstall_Mac-X icon in
the Open_To_Install_OSX folder.
Mac OS X: SE 2.0 network version You copied the client installation file InstallWkstn_Mac-X to
the desktop and are trying to install from there, which
is not allowed.
Move the InstallWkstn_Mac-X file back
to the /Applications/RNSEServer/ RNSE_Client_Install folder on the server, and start the installation from there by double-clicking the file.
3 Windows: SE 2.0 standalone version The program can't find the student stories, because the level CD is not in the computer's CD drive. Put the CD with the stories for the student's level into the computer's CD drive. The CD drive must be assigned drive letter D:. Otherwise, you must change the drive letter designation in the RNSEPrefs file.
Details
Windows: SE 2.0.1 standalone version Your Windows user name does not have the necessary permissions to log in for the first time. To log in for the first time, your user name must have full control of the Read Naturally SE 2 program directory.
Details
5 Windows: SE 2.0 standalone version Your Windows user name does not have the necessary permissions to log in for the first time. To log in for the first time, your user name must have full control of the Read Naturally SE 2 program directory.
Details
22 Mac OS 9 client: SE 2.0 network version The energy saver or power settings of the computer hosting the SE server software have put the host computer into a sleep state. Change the server computer's power settings.
Details
35 Mac OS 9 and Windows: SE 2.0 standalone version The program cannot find the student stories, because the level CD is not in the computer's CD drive. Put the CD with the stories for the student's level into the computer's CD drive. For Windows computers, the CD drive must be assigned drive letter D:. Otherwise you must change the drive letter designation in the RNSEPrefs file.
Details
37 Mac OS X: SE 2.0 standalone version The program cannot find the student stories, because the level CD is not in the computer's CD drive. Put the CD with the stories for the student's level into the computer's CD drive.
60 Mac OS and Windows: SE 2.0 network version The client workstation cannot access the server computer due to an IP connection error. A firewall on the server may be blocking access.
  1. Make sure the computer hosting the SE server software is running.
  2. Make sure the RNSEServer service is running on the server computer.
    Details
  3. Turn off the firewall or open port 23451.
    Details
61 Mac OS: SE 2.0 network version If this error occurs during the SE server installation, it indicates that the installation program quit before the installation was finished. You can manually complete the SE 2.0 server installation.
Details
If this error occurs when you try to log in to SE, it indicates that the SE client cannot connect to the SE server component.
  1. Make sure the computer hosting the SE server software is running.
  2. Make sure the RNSEServer service is running on the server computer.
    Details
65 Mac OS and Windows: SE 2.0 network version The client workstation cannot access the server computer due to an IP connection error. A firewall on the server may be blocking access.
  1. Make sure the computer hosting the SE server software is running.
  2. Turn off the firewall or open port 23451.
    Details
  3. Make sure the RNSEServer service is running on the server computer.
    Details
  4. Make sure the IP address in the SE client's preferences file matches the server IP address in the client's network settings.
    Details
87 Windows XP Home Edition: SE 2.0 standalone version The program cannot find the student stories, because the level CD is not in the computer's CD drive. Put the CD with the stories for the student's level into the computer's CD drive. The CD drive must be assigned drive letter D:. Otherwise, you must change the drive letter designation in the RNSEPrefs file.
Details
326 Windows: SE 2.0 network version Unknown
  1. Deleting the rn.ind file should resolve the immediate problem.
    Details
  2. Updating SE to version 2.0.3 can reduce the chances of this problem recurring.
    Details
DbError 344 Mac OS and Windows: SE 2.0 network version There is a duplicate password in the database. Remove the duplicate password from the database.
362 Mac OS: SE 2.0 network version There is a problem with the file permissions for the Applications folder on the server. Restart the computer that is hosting the SE server software.
DbError 363 Mac OS and Windows: SE 2.0 network version A record is locked in the SE database. Unlock the database by using the Repair function in the SE 2.0 database utilities.
Details
372 Windows: SE 2.0 network version Unknown
  1. Deleting the rn.ind file should resolve the immediate problem.
    Details
  2. Updating SE to version 2.0.3 can reduce the chances of this problem recurring.
    Details
DbError 525 Mac OS and Windows: SE 2.0.2 stand-alone or network version, phonics levels only The database is missing
a field called WordListHighPrac. This
can occur after you have updated an older version
of SE to SE v2.0.2.
You can either re-install the SE v2.0.2 update or update SE to version 2.0.3. If you choose to re-install the 2.0.2 update, make sure that you only install from the update file you downloaded from the Read Naturally website, not from a SE v2.0.2 CD. Installing from the CD will add levels or completely reinstall the program and erase your data. If you cannot locate the v2.0.2 update you downloaded, you must update SE to v2.0.3. Download the SE v2.0.3 update
DbError 616 Mac OS and Windows: SE 2.0 network version SE is locked on the story indicated in the error message. Reset the story number indicated in the error message.
Details
1019, 10053, 10054 Windows: SE 2.0.2 network version Software defects in the RNSEServer.exe and server.dll components. Update the RNSEServer.exe and server.dll components on the Windows server (Details) or install the SE 2.0.3 update.
DbError 10053 Mac OS and Windows: SE 2.0 network version The stories are missing from the server for one or more levels for which you entered license codes. Make sure the story files are installed on the server.
  • On a Windows XP server, check My Computer\Local Disk (C:)\Program Files\RNSEServer\RNSEServer\Databases, and make sure there is a file with a .vdb extension for each of the levels for which you entered license codes.
  • On a Mac OS X server, check Macintosh HD/Applications/ Library/RNSEServer /Databases, and make sure there is a file with a .vdb extension for each of the levels for which you entered license codes.
10055 Windows: SE 2.0 network version The client workstation could not log in as a student because not enough buffer space is available (Windows TCP error). (You are still able to log in as an administrator or teacher.)
  1. Right-click the My Computer icon on the Windows desktop and choose Properties.
  2. Choose the Advanced tab, and then click Settings under Performance.
  3. Choose the Advanced tab, and then choose Programs under Memory Usage.
  4. Click OK, and then click OK again.
10060 Windows: SE 2.0 network version The client workstation is not communicating with the server computer.
  1. Make sure the computer hosting the SE server software is running.
  2. Make sure the SE server component is running.
    Details
  3. Make sure the IP address in the SE client's preferences file matches the IP address of the server computer.
    Details
  4. If Windows XP Service Pack 2 has been installed on the server computer, either turn off the Windows firewall or open port 23451.
    Details
10061 Windows: SE 2.0 network version If this error occurs during the SE server installation, it indicates that the installation program quit before the installation was finished. You can manually complete the SE 2.0 server installation.
Details
If this error occurs when you try to log in to SE, it indicates that the SE client cannot connect to the SE server component.
  1. Make sure the computer hosting the SE server software is running.
  2. Make sure the RNSEServer service is running on the server computer.
    Details
10065 Windows: SE 2.0 network version The client workstation is not communicating with the server computer.
  1. Make sure the computer hosting the SE server software is running.
  2. Make sure the SE server software is running.
    Details
  3. Make sure the IP address in the SE client's preferences file matches the IP address of the server.
    Details
  4. If Windows XP Service Pack 2 has been installed on the server computer, either turn off the Windows firewall or open port 23451.
    Details
10093 Windows: SE 2.0 network version There is a communication problem between the client workstation and the server computer. Try the following remedies:
  • Restart the computer hosting the SE server software.
  • Stop and restart the RNSEServer service:
    1. Choose Start > Control Panel, double-click Administrative Tools, and then double-click Services.
    2. In the list of services, right-click RNSEServer and choose Stop.
    3. Right-click RNSEServer again and choose Start.
  • Make sure the server is configured to use a static IP address.
    Details
  • Make sure the story files are copied to the server. Check \Program Files \RNSEServer\RNSEServer\Databases, and make sure there is a file with a .vdb extension for each of the levels for which you entered license codes.
  • Re-enter the license codes for your installed levels as described in the SE 2 Software Guide.
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