Knowledgebase

Read Live Issues

Read Live: Cannot open "Importing Student Data" document (38 Views)

Read Naturally Live: Cannot open or print placement stories (41 Views)

Read Naturally Live: Cannot open or print Welcome Letter or Stories from the Students page (24 Views)

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RFBA Issues (discontinued)

RFBA: Locks up after selecting a passage (267 Views)

RFBA: Can't view detail reports for individual students (322 Views)

RFBA: When trying to assess students using software, stories are blank (245 Views)

RFM Issues (discontinued)

RFM: On a Mac, error 43 displays after entering license number (207 Views)

RFM: After entering score, graph doesn't display it correctly (257 Views)

ME Decision Assistant Issues (discontinued)

ME Decision Assistant: Unable to generate reports (303 Views)

SE v2.1 Issues (discontinued)

SE v2.1: Support has been discontinued (1 View)

SE v2.1: Can't create scheduled backup using database utilities (93 Views)

SE v2.1: Update fixes "Can't connect to MySQL server" error on Mac OS X clients (1509 Views)

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SE v2.0 Issues (discontinued)

SE v2.0: Error codes (1282 Views)

SE v2.0: The "rnse" password isn't working (714 Views)

SE v2.0: Client can't access SE server—server IP addresses don't match (750 Views)

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SE v1 Issues (discontinued)

SE v1: Student Stories problems (768 Views)

SE v1: Teacher Management problems (609 Views)

SE v1: Logistics problems (434 Views)

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Please let us know what questions you have so we can assist. For Technical Support, please call us or submit a software support request.