Knowledgebase

Read Live Issues

Read Live: Can’t log student out when already logged in :: Read Naturally Inc. (238 Views)

Read Live: Student exits to Login page after clicking Back button or swiping (821 Views)

Read Live: Text box disappears when trying to type a prediction, quiz-question answer, or retell (172 Views)

View More Articles

RFBA Issues (discontinued)

RFBA: Locks up after selecting a passage (248 Views)

RFBA: Can't view detail reports for individual students (307 Views)

RFBA: When trying to assess students using software, stories are blank (234 Views)

RFM Issues (discontinued)

RFM: On a Mac, error 43 displays after entering license number (197 Views)

RFM: After entering score, graph doesn't display it correctly (241 Views)

ME Decision Assistant Issues (discontinued)

ME Decision Assistant: Unable to generate reports (285 Views)

SE v2.1 Issues (discontinued)

SE v2.1: Support has been discontinued (1 View)

SE v2.1: Can't create scheduled backup using database utilities (84 Views)

SE v2.1: Update fixes "Can't connect to MySQL server" error on Mac OS X clients (1468 Views)

View More Articles

SE v2.0 Issues (discontinued)

SE v2.0: Error codes (1228 Views)

SE v2.0: The "rnse" password isn't working (694 Views)

SE v2.0: Client can't access SE server—server IP addresses don't match (702 Views)

View More Articles

SE v1 Issues (discontinued)

SE v1: Student Stories problems (689 Views)

SE v1: Teacher Management problems (564 Views)

SE v1: Logistics problems (417 Views)

View More Articles

Please let us know what questions you have so we can assist. For Technical Support, please call us or submit a software support request.