Knowledgebase

Search by Keyword

Search by Product

Policies

Ordering & Shipping Questions

  1. How can I place an order?
  2. How much is shipping and handling?
  3. Do you charge tax?
  4. How are the materials shipped?
  5. How long does it take to receive the materials?
  6. How can I pay for my order?
  7. Can I return or exchange Read Naturally materials?

1. How can I place an order?

Common ordering and shipping questions are answered below.

To request a quote, or if you have a question that is not listed, call customer service at 800.788.4085 or send an email to customerservice@readnaturally.com.

Order using a Purchase Order or Order Form
Send us a copy of your PO or order form by email (customerservice@readnaturally.com), by fax (651.452.9204), or by mail (1284 Corporate Center Dr., Suite 600, St. Paul, MN 55121)

Order Online
To place an order through our website, navigate to the product page for the item you would like to order and click on the Order tab. Enter the quantity you would like to order and click Buy Now. Then view your shopping cart to complete the order. You can check out as a guest for a quicker checkout experience, or you can create an account in order to save your order details and review your order in the future.

Order by Phone
Credit card payment is required for all phone orders. Call customer service at 800.788.4085 to place your order.

2. How much is shipping and handling?

The following table summarizes the shipping costs for most products:

Shipping Option Shipping & Handling Charge
United States:
Standard/Ground
10% of the order
United States:
3-Day
15% of the order, or a minimum of $15
United States:
2nd Day

20% of the order, or a minimum of $20

United States:
Next Day
25% of the order, or a minimum of $25
Canada Post 15% of the order

Other International
Destinations

Contact Read Naturally. We typically ship international orders via the U.S. Postal Service. Extra charges such as taxes and duties may be due upon delivery.

Please Note: There is no shipping & handling charge for Read Live subscription orders.

3. Do you charge tax?

Read Naturally charges Minnesota sales tax for items shipping to or being used in Minnesota only. Exempt organizations in Minnesota simply need to provide written proof of exemption (Minnesota form ST3, for example) and we will remove sales tax from your invoice. For orders outside of Minnesota, we do not collect sales tax. Please consult your tax advisor regarding any tax liabilities.

4. How are the materials shipped?

Standard orders typically ship via UPS Ground, though smaller shipments may be shipped using USPS Mail. We can expedite your shipment for an additional charge; please see the table above for options. Note that UPS does not deliver to P.O. boxes, so most shipments require a physical street address. Contact us at 1.800.788.4085 or customerservice@readnaturally.com to arrange shipping to destinations outside the U.S.

5. How long does it take to receive the materials?

If you are within the United States, you should generally receive your materials within 10 business days of when we receive your order. Shipments to destinations outside the U.S. may take longer. We can expedite your shipment for an additional charge; please see the table above for options.

6. How can I pay for my order?

Read Naturally accepts payment by check or credit card (Visa, MasterCard, American Express, or Discover). We can also accept payment via direct deposit or ACH upon request; please contact us at 1.800.788.4085 or customerservice@readnaturally.com if you would like to pay using this method.

7. Can I return or exchange Read Naturally materials?

We will accept returns and exchanges within one year of purchase provided that the materials are not used, damaged, or labeled in any way. A $25 restocking fee may apply. Please contact our customer service team at 1.800.788.4085 to discuss the situation prior to shipping items back to us. If you’re unsure whether an item will be right for you prior to ordering, give us a call to discuss. We have samples and free trials available for many of our programs.

Have a Question ?
Contact

Please let us know what questions you have so we can assist. For Technical Support, please call us or submit a software support request.

 
Click to refresh image