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Policies

  1. Product Warranty and Return Policies
  2. Terms of Use

1. Product Warranty and Return Policies

​Warranty

We stand behind all of the products we sell. If you receive an item that is defective in any way, let us know about it within a year of the purchase and we’ll make it right. Please contact our customer service team at 1.800.788.4085 to discuss the situation or send and email to customerservice@readnaturally.com.

Replacement

Some items are bound to be worn, damaged or lost in the course of regular use in a school setting. We offer replacement items for just this scenario. Please see our Accessories page to order replacement items.

Returns/Exchanges

We will accept returns and exchanges within one year of purchase provided that the materials are not used, damaged, or labeled in any way. A $25 restocking fee may apply. Please contact our customer service team at 1.800.788.4085 to discuss the situation prior to shipping items back to us. If you’re unsure whether an item will be right for you prior to ordering, give us a call to discuss. We have samples and free trials available for many of our programs.

Califone Products

The warranty for Califone audio products (CD-102 CD Players, CAS1500 Cassette Players, 2924AV Mono Headphones, 2924AV-PS Stereo Headphones) is for a period of one year. It is best to contact them directly for warranty replacements. Please call Califone at 1.800.722.0500 and have the model number, serial number, and date of purchase ready when you call.

2. Terms of Use

Use of the Read Live program constitutes acceptance of the Read Live Terms of Use, Read Live Software Subscription Agreement, and Read Live Privacy and Security Policy.

Read Naturally materials are protected by United States and international copyright laws. You may not copy, reproduce, distribute, republish, or modify in any way any materials produced by Read Naturally, Inc., except as explicitly stated below. Please note that posting materials on a website or intranet constitutes distribution, and is prohibited. The following statements outline the acceptable reproduction of Read Naturally materials.

Blackline Masters / Reproducible Masters

A teacher may reproduce, for his or her students only, printed materials designated by Read Naturally as blackline/reproducible masters. Such materials include the placement packet stories; Read Naturally Encore and Masters Edition student materials; crossword puzzle books; Read Naturally GATE student booklets; Reading Fluency Benchmark Assessor passages; Reading Fluency Progress Monitor passages; Word Warm-ups exercises; Take Aim! at Vocabulary student materials; Quick Phonics Screener examiner scoring sheets; Signs for Sounds lessons; and portions of the video workshop study guides. Each teacher or instructor must possess his or her own blackline/reproducible master book for his or her own use. School-wide copying or reproduction of blackline/reproducible masters is prohibited.

Audio CDs, Cassettes, DVDs, and Software CDs

Read Naturally permits you to make a single backup copy of your Read Naturally media in case of loss or damage. You may not copy or reproduce in any way the audio CDs, cassettes, DVDs, or software CDs for any other purpose. If a CD or cassette is defective or damaged, Read Naturally will replace it as described in the Product Warranty and Return Policies above.

We understand that changes in technology may require a transfer of these materials from one format to another. If such a situation arises, please contact Read Naturally to execute a copyright exception agreement specific to your situation.

One Minute Reader Materials

All One Minute Reader printed materials are consumable and are for one-time use only. You may not copy, reproduce, or transmit them in any way or for any purpose.

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Please let us know what questions you have so we can assist. For Technical Support, please call us or submit a software support request.

 
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