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SE v1.6 Troubleshooting Charts

Teacher Management Problems

Problem Solution
The rnse password does not work when opening the Teacher Management System. The rnse password only works until you set up the first teacher. After that, the rnse password is disabled, and you must log in with one of the teacher passwords you set up.

If you set up some teachers, but you cannot remember any of their passwords, contact Read Naturally for another password.
I can log into the Teacher Management System, but I can't edit some information. If a person logs in to the Teacher Management System with the designation "Volunteer/Tutor," they will have limited access for editing data.  This restriction prevents full access to volunteers who might not know enough about the program to make changes to student parameters.
I am unable to log on to the Teacher Management System with any password.

I am unable to log on to the Teacher Management System with my administrator or teacher password.
Read Naturally SE v1.6 has a backdoor password that you can log on with to verify that the passwords you were trying to log on with are correct. The backdoor password is: AF19645355
I added several students, and now they do not display on the Students screen. If you add students who are assigned to other teacher's classes, they may not display on the Students screen.  By default, this screen displays only the students assigned to your classes.  To see all students, you must click the Show All Students button.
When I tried to log on to the Teacher Management System for the first time from a Windows workstation, I received this message: "Invalid password." The drive letter used by the Windows workstation must match the drive letter to which you installed Read Naturally SE on the server. To remap the network drive, follow the steps below:
  1. Open Windows Explorer.
  2. From the Tools menu, select Map Network Drive.
  3. In the Drive field, select the drive letter to which you installed Read Naturally SE on the server.
  4. In the Path (or the Folder field on Windows XP), select the shared folder on the server you created for Read Naturally SE.
  5. Click the OK button (the Finish button on Windows XP).
If this procedure does not correct the problem, uninstall Read Naturally SE from the workstation, restart the workstation, and reinstall Read Naturally SE. See the SE v1.6 Installation Guide (Task 1 on page 28 and Task 6 beginning on page 25, respectively) for specific procedures.
When I tried to log on to the Teacher Management System for the first time from my Macintosh, I got this message: "Unable to locate the Read Naturally data files. Your network connection may not be mounted."

Note: The steps in the solution are specific to Mac OS 9.
 To mount the server on this workstation follow the steps below:
  1. Click the Choose button in the error message window.
  2. Select Appleshare.
  3. Select the file server (shared folder), you created for the Read Naturally program.
  4. Click the OK button.
  5. Log in to the server.
If you are already connected to the Read Naturally file server (shared folder), you need to reset the workstation's path to correct the problem.
  1. Navigate to the Read Naturally folder on the workstation.
  2. Double-click on the ClientMgmtLaunch icon.
    Result: The navigation window displays.
  3. Navigate to the Read Naturally folder on the server. Select, but do not open the folder.
  4. Click the Choose button.