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SE v1.6 Troubleshooting Charts
Student Stories Problems
| Problem | Solution |
| I get frequent memory errors when running the Student Stories application. | If you are using the Windows version, close Student Stories and reopen it. If memory problems
persist, close and reopen the Student Stories application between
stories. If you are using the Macintosh version:
|
| I receive the message, "Unable to log in successfully. Level 2.0 is not a valid level." | Try inserting the Read Naturally Install disc into your computer and entering the license number for the level. The license number may have originally been entered incorrectly. Reinsert the CD for the appropriate level and try licensing it again. |
| I receive the message, "Unable to locate stories for level +." | This message occurs when
the story options haven't been set for the student. The
"+" means the program detects a blank field.
|
| I receive a message saying a student is already logged in when s/he isn't. | First, make sure all students are logged out of Read Naturally. Then run the RNReset program. This logs off all students but does not affect the students' data. For more information about the RNReset program, see page 100 of the SE v1.6 User Guide. |
| I receive the message "Your current Level is 1.0, and the Level of the CD is 0.8. Please reinsert the correct CD or talk to your teacher." | This message displays
when the student is assigned a different level in the Teacher
Management story options than the level in the CD drive. Double-check
that the CD story level in your CD drive matches the story level
assigned to the students on the Story Options screen.
If you are using a Windows workstation with more than one CD
drive, you must install from the first CD drive (the lowest CD
drive letter listed under My Computer). |
| I use Read Naturally SE with the stories loaded on the network, and the program seems to slow down as more students are working in it. Is there any way I can speed it up? | If you experience performance issues with accessing the information for Read Naturally from your server, you could purchase additional CDs to be used from the client computer. Accessing the stories from the client CD drive rather than the server puts less strain on the network. Slow response times with the program can also be related to the speed of your server computer, the location of your server computer, the speed and configuration of your network, and the speed of the client workstations. |
| I receive the message, "There is a problem with your student records. Exit and try again." | This message sometimes
occurs after the student has selected a story. For some
reason, the program cannot write to the student record. Here are
a few things to try:
|