Read Naturally Software Support Plans
Read Naturally now offers software support subscriptions. These subscriptions are per school and cover all Read Naturally software on site.
Choosing the Appropriate Level of Software Support
When choosing the level of software support you want, ask yourself what role Read Naturally plays in your school: for example, email response for issues is fine for many schools but may be unacceptable for others. To ensure that you get the software support you need, we offer two support plans:
| Basic | This plan is designed for customers who do not need
immediate response and uses the web and email for submission of
service requests. The software support specialist assigned to the
request will contact the customer during normal business hours to
resolve problems. Highlights: Software updates via website, access to online knowledge base, frequently asked questions, manuals, and documentation. |
| Deluxe | The Deluxe plan offers faster response times over the Basic plan. Highlights: All Basic support services, plus phone access to Read Naturally software support specialists. |
Customer Focus
There is currently no charge for Basic support. To assure proper implementation of Read Naturally software products, schools also receive one year of Deluxe support at no cost upon the schools’ initial purchase of Read Naturally software. (Customers who initially purchased SE v2 or Read Naturally Benchmark Assessor prior to Aug. 30, 2005, are entitled to free Deluxe support through Aug. 30, 2006.)
Read Naturally Software Support Plan Summary |
||||
| Support Plan | Products
Covered* |
Term |
Annual
Cost |
Support
Options |
| Basic | SE 2 Reading Fluency Benchmark Assessor |
Annual per-school subscription |
No charge | Email support |
| Deluxe | SE 2 Reading Fluency Benchmark Assessor |
Annual per-school subscription | $299 | Email support |
| *Read Naturally no longer supports SE version 1.x. Customers
who currently have SE version 1.x can save on upgrades to SE version
2.0 with special discount prices, available for a limited time. More
information **Updates are minor revisions to the software. Updates are different from upgrades, which are major revisions to the software. Upgrades are not included with a software subscription. |
||||
To discuss your support options, please contact customer service at 800.788.4085.