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Windows installation of SE Network Plus (v2.1) fails on disc 5

Operating System: Windows

Symptoms:
During the installation of the SE Network Plus server software, the installation fails when it reaches installation disc 5 with the following error:

Can't connect to MySQL server

If you attempt to manually start the RNSEServerNetPlus service, you receive the following error: "Could not start the RNSEServerNetPlus service on Local Computer. Error 1067: The process terminated unexpectedly."

Solution for SE Network Plus School Licenses:
You can resolve this problem by editing the my.ini file and changing the back slashes (\) to forward slashes (/). Perform these steps:

  1. With a text editor such as Notepad, open the my.ini file. The default location is C:\Program Files \RNSENetworkPlus\RNSEServer\ServerFiles.
  2. In the SERVER SECTION of the file, edit the basedir and datadir paths, changing all back slashes (\) to forward slashes (/).
  3. Save the file.
  4. Choose Run from the Start menu, type services.msc, and click OK. The Services window opens.
  5. Try starting the RNSEServerNetPlus service (right-click it and choose Start).
  6. If service still fails to start, check the permissions for the RNSEServer folder.
    1. Right-click the RNSEServer folder and choose Properties.
    2. Choose the Security tab.
    3. Choose SYSTEM, and make sure it has Modify permissions.
    4. Try starting the RNSEServerNetPlus service again.
  7. Once the service has started, run the InstallLicense.exe program and enter your level license codes. The default location of the InstallLicense.exe program is in the \RNSEServerNetPlus\RNSEServer folder.
  8. When you have finished entering the license codes, you are prompted to confirm the IP address of the server. Make sure the server IP address is correct and click OK.
  9. Locate the file named SrvrConfig in the \RNSEServerNetPlus\RNSE_Client_Install folder, and open it with Notepad. Confirm that the server IP address is correct.

Note: If there is no file named SrvrConfig, use Notepad to create a text file named SrvrConfig, and save it in the RNSE_Client_Install folder. The file should have the following two lines, but replace 0.0.0.0 with the IP address for your server:

     ServerIP=0.0.0.0
     ServerPort=23460

Solution for SE Network Plus District Licenses:
You can resolve this problem by editing the my.ini file and changing the back slashes (\) to forward slashes (/). Perform these steps:

  1. With a text editor such as Notepad, open the my.ini file. The default location is C:\Program Files \RNSENetworkPlus\RNSEServer\ServerFiles.
  2. In the SERVER SECTION of the file, edit the basedir and datadir paths, changing all back slashes (\) to forward slashes (/).
  3. Save the file.
  4. Choose Run from the Start menu, type services.msc, and click OK. The Services window opens.
  5. Try starting the RNSEServerNetPlus service (right-click it and choose Start).
  6. If service still fails to start, check the permissions for the RNSEServer folder.
    1. Right-click the RNSEServer folder and choose Properties.
    2. Choose the Security tab.
    3. Choose SYSTEM, and make sure it has Modify permissions.
    4. Try starting the RNSEServerNetPlus service again.
  7. Once the service has started, run the DistrictAdminUtility.exe program and enter your level license codes and district information. The default location of the DistrictAdminUtility.exe program is in the \RNSEServerNetPlus\RNSEServer folder.
  8. Locate the file named SrvrConfig in the \RNSEServerNetPlus\RNSE_Client_Install folder, and open it with Notepad. Confirm that the IP address is correct.

Note: If there is no file named SrvrConfig, use Notepad to create a text file named SrvrConfig, and save it in the RNSE_Client_Install folder. The file should have the following two lines, but replace 0.0.0.0 with the IP address for your server:

     ServerIP=0.0.0.0
     ServerPort=23460