Unable to run reports in SE Network Plus 2.1.1
Operating System: Windows or Mac OS
SE Version: SE 2.1.1 Network Plus
Symptoms:
After updating from SE 2.1 to SE 2.1.1, customers are unable to generate reports and receive the following error message: "Unknown column 'Adult' in 'where clause'."
Solution for Windows Workstations:
Note: This will be fixed in a future update, but until then, you will have to manually replace the rnreports.rev file on each workstation from which you generate reports. Perform these steps:
- Make sure you are logged out of Read Naturally.
- Download the rnreports.zip file.
- Unzip the rnreports.zip file with an extraction utility such as WinZip. You should now have a folder called rnreports with a file called rnreports.rev inside of it.
- Copy the rnreports.rev file in the rnreports folder (right-click the file and choose Copy).
- Go to the C:\Program Files\Read Naturally Client folder, and paste the new rnreports.rev file so that it replaces the old one (right-click in the Read Naturally Client folder and choose Paste).
- Log in to Read Naturally SE and verify that you are are able to generate reports.
Solution for Mac OS Workstations:
Note: This will be fixed in a future update, but until then, you will have to manually replace the rnreports.rev file on each workstation from which you generate reports. Perform these steps:
- Make sure you are logged out of Read Naturally.
- Download the rnreports.zip file.
- Unzip the rnreports.zip file with an extraction utility such as StuffIt. You should now have a folder called rnreports with a file called rnreports.rev inside of it.
- Copy the rnreports.rev file in the rnreports folder (hold down the Control key, click the file, and choose Copy).
- Go to the /Applications/Read Naturally Client folder, hold down the Control key, click the rnse_np file, and choose Show Package Contents.
- You should now see a folder named Contents. Double-click it to open it.
- Double-click the MacOS folder to open it, and paste the new rnreports.rev file so that it replaces the old one (hold down the Control key and choose Paste Item).
- Log in to Read Naturally SE and verify that you are able to generate reports.