How to make sure the SE server software is running
The SE server component (RNSEServer) should run automatically, but occasionally you may need to check its status and restart it.
To check the status of the RNSEServer service on a Windows server:
- Choose Start > (All) Programs > Administrative Tools > Services. (You can also choose Start > Control Panel, double-click Administrative Tools, and then double-click Services.)
- If the RNSEServer service is listed in the Name column but the Status is not "Started," right-click RNSEServer and choose Start.
- If the RNSEServer service is not listed, open a command prompt (Choose Start > (All) Programs > Accessories > Command Prompt).
- Register RNSEServer as a service by doing one of the following:
- Drag the RNSEServer.exe file from the RNSEServer folder to the Command Prompt window. This automatically copies the path and name of the executable. Follow the file name with a space and –i, and then press Enter.
- Type the full path and name of the RNSEServer.exe file in the Command Prompt window. Follow the file name with a space and –i, and then press Enter.
- To start RNSEServer as a service, repeat step 4, but follow the file name RNSEServer.exe with a space and –s instead of –i, and then press Enter. (You can also start the service from the Services window as described in step 2.)
To check the status of the RNSEServer service on a Mac OS 10.3 or 10.4 server:
- Locate the Activity Monitor in Macintosh HD > Applications > Utilities. Double-click Activity Monitor to start it.
- From the Activity Monitor menu, choose Show Activity Monitor. Make sure All Processes is selected (not My Processes).
- If RNSEServer is listed as a process name, the service is running.
- If the RNSEServer process is not running, open Macintosh HD > Applications > Utilities > Terminal. Drag the RNSEServer executable file from Macintosh HD > Library > RNSEServer onto the Terminal window (this auto fills the path). Make sure there is a trailing space after the last character and then type & and press Enter. To close the Terminal window, type exit and press Enter. The RNSEServer process will stay running.
To check the status of the RNSEServer service on a Mac OS 10.2 server:
- Locate the Process Viewer in Macintosh HD > Applications > Utilities. Double-click Process Viewer to start it.
- Make sure All Processes is selected in the Show box (not User Processes).
- If RNSEServer is listed as a process name, the service is running.
- If the RNSEServer process is not running, open Macintosh HD > Applications > Utilities > Terminal. Drag the RNSEServer executable file from Macintosh HD > Library > RNSEServer onto the Terminal window (this auto fills the path). Make sure there is a trailing space after the last character and then type & and press Enter. To close the Terminal window, type exit and press Enter. The RNSEServer process will stay running.