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Frequently Asked Questions About Merged Read Live Accounts
The following questions and answers explain what happens when two or more Read Live accounts are merged into one Read Live account.
What happens to my students’ data in a merge?
All student data is preserved during a merge. It is simply transferred from one account to another. After the merge, you need to access your students’ data through the new account URL.
What happens to the original accounts?
The account that was selected as the master account remains active. During the merge process, the data from the other accounts is imported into the master account. Once the merge is complete, all users (students and staff members) must access Read Live through the master account URL. All other URLs are deactivated. Please update internet favorites and bookmarks as necessary to ensure easy access to the site.
What happens to the account administrators of the original accounts?
All administrators still have administrator access to the combined site. If you choose to restrict their access to only a specific set of students (for example, change them from an administrator to a teacher), you must change their role and/or school association within the combined account. This can be done from the Setup tab.
Why does our combined account have duplicates?
Since each separate account had its own school(s) and teacher(s) before the merge, the combined account may have duplicate schools and teachers. The administrator of the combined account may need to redistribute access and reassign students to make sure it accurately reflects your organization.
Will our user IDs and passwords remain the same?
In most cases, yes. However, when accounts that are being merged contain duplicate user IDs (for example, when both Account A and Account B have a user with the user ID “JDoe”), only the user at the master account retain the user ID. The other user ID is reset automatically by the system. After merging accounts, we provide the main account administrator with a list of any user IDs that were reset. The administrator will need to manually change these user IDs to a unique user ID. Even when the system resets user IDs, passwords and other user data remain unchanged.