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Support Overview

Software Edition v2.0
Frequently Asked Questions

Installation and Setup

	Is there a way to increase the font size in Read Naturally SE?
	Is Read Naturally SE supported for use with Microsoft’s Windows Vista?
	How do I import my SE v1.6 data into SE v2.0?
	Is there into a way to import students into SE v2.0?
	Can I install the SE v2 server software on a drive other than the C: drive (Windows installations)?
	What are the advantages of the network version of Read Naturally SE over the standalone version?
	When I insert the the Read Naturally SE disc into my CD-ROM drive, the installation program does not start automatically. How do I get the installation program to run?
	How do I add levels to Read Naturally SE version 2.0 when it's already installed?
	How can we set up our computers so the Student Stories window fills the screen with no task bar (Windows) or dock (Macintosh)?
	I uninstalled Read Naturally SE 2.0.1 for Windows XP using the Control Panel Add/Remove Programs utility. Add/Remove Programs left folders behind. How do I remove these files?

Starting SE and Logging On

	Why isn't the "rnse" password working?
	I’ve forgotten my teacher or administrator password and can’t log in to Teacher Management. How can I find out what it is?
	I put in my level disc and opened it. What should I click on to allow the students to access the stories?

Passing Students

	I see the red "Ready to Pass" message on the computer screen. What do I do to administer pass timing?
	How do I know what number to enter for the expression rating?
	When a student doesn't pass a story and I set the Read Along Times to 0 (zero) on the Pass Requirements Results screen, the Read Along screen still appears, and the student is still required to read along once.
	When a student doesn't pass a story and I set Read Along Times on the Pass Requirements Results screen, the actual times the student must read along do not match what I have set.
	When students get quiz questions wrong in SE, I'd like them to have to find the correct answer in the story, rather than just guessing until they get it right. How can I do this?

Printing Stories & Student Results

	Is there a way to print the stories and student results in Read Naturally SE version 2.0?
	I am not able to print the questions for a story.
	When I try to print two stories in one Read Naturally session, the second story does not appear in the browser window.

Using SE Version 2.0

	Can I control the speed of the read alongs?
	Would it be beneficial for my students to continue to graph their own results even though the computer graphs them?
	Why aren't all of the available levels listed in the story options?
	In the Retell step, the timer finishes immediately and advances to the Ready to Pass screen when the student tries to type in the Retell Story box
	When using Read Naturally SE with my first and second grade students, how should I handle students who do not type well?
	Sometimes the audio on the Key Words step is incorrect. How can we avoid this?
	The messages "You have not met your goal. Click start to continue practicing" and "Your score is much higher than your goal. Please read the story again" pop up continually. The student is not able to get past the Practice step.
	If my student works through a story and progresses past the Cold Timing step, and I later reset the story for that student, the Retest > Cold Timing menu command is available as soon as the student begins the next story.
	When I try to resize the Help window, I get an error message. The Help screen and the Read Naturally program close down. How can I prevent this?

Quitting and Re-entering SE Version 2.0

	When my student quits Read Naturally SE from the Practice screen and logs in again, the box that displays the number of practice sessions and scores is missing. What can I do to get this information back?
	Why can't I quit Read Naturally SE from the Pass Requirements Results screen and other pass screens?
	When I quit from the Phonics Ready to Pass Word List screen or Phonics Pass Word List screen and log back in, I come back to the Practice Word List screen. How do I avoid this?
	When I try to quit from the Results screen using the control at the top of the window (red X for Windows XP and OS X, tiny square for OS 9), the program hangs. How can I avoid this problem?