If a staff member's user ID has too many invalid login attempts, the software locks the user ID as a safety precaution, and the staff member will not be able to log in. Staff members in Account Administrator or School Coordinator roles can unlock staff member user IDs.
- From the navigation menu, select Staff Member Administration.
- In the Unlock User ID column, click the Unlock button for the staff member whose ID needs to be unlocked. A success message confirms that the User ID has been unlocked. The staff member is now able to log in.
